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Pro-Waitstaff - Hospitality Optimization Service Training
Please contact us here or reach us via email at inquiries@prowaitstaff.com if you cannot find an answer to your question.
It is no secret that many restaurant patrons (guests) have world-class dining experience. This experience leads to a certain expectation level that may, or may not be met (or hopefully exceeded) by any particular waitstaff member. When a waitstaff member falls short, it can be for any number of reasons. Commonly, it is directly related to having very limited personal dining experience and consequently rather low expectations.
Most waitstaff individuals embark on their service journey/career at a fairly young age (often age 16-24 for a first time restaurant job). At this age, and with limited dining experience, it can be difficult for the waitstaff individual to truly understand the experience they have the potential to deliver.
Pro-Waitstaff explores historical and state-of-the-art service concepts. Then, along with some tricks of the trade, we teach tools and techniques necessary to dive into the psychology of the dining experience. This yields a thorough understanding of guest expectations and a personal conviction for waitstaff members to exceed them.
In a nutshell; very much so.
However, we teach from a different perspective (which is exactly why the system works). i.e.: Rather than "upselling" another glass of wine, we "offer" another for the guest in time to continue enjoying the rest of their entree. (Our conviction does not allow for the dining experience to fall short).
The incidental sale and guest check average increases are simply by-products of an optimized dining experience, made possible by the tools and techniques of great service that we teach.
There is a great deal to learn here.
We coin the term 'incidental sale' as any potential (and often high profit) missed food or beverage sale (offering) due to less than professional service.
Examples include:
Food for thought: scratch-made desserts are often nearly pure profit.
We tailor our services to each individual client's needs. First, your staff will master our 'Crash Course' hospitality training workshop. This will elevate your entire staff to an optimized level of service.
Then, when a more refined deep dive is appropriate, our quarterly detailed workshops cover the topics of Reading The Guest, Attention To Detail, & The Rebound (dealing with a disgruntled guest and the swift correction), respectively.
We also offer affordable ongoing monthly subscription service options to ensure that your future hires are set up with a foundation for success.
The online access to on-demand workshops allows you total flexibility for each and every member of your staff to be able to attend the informational teaching workshops as their schedules permit.
Technical sheets and handouts are available for print, as well as comprehensive exams so that you may monitor success, comprehension and retention.
If you are ready to take your establishment's service to the next level, great for you! Request your free quote for your tailored H.O.S.T. System today.
- Steve O., Restaurant General Manager - La Jolla, California
San Diego, California
Online Workshop Presentations Are Currently In Production