The service industry has an exceptional history

Comprehensive Industry Insights

Gain a deep understanding of the history and development of the service industry and its goals to deliver exceptional service.

Psychology of a guest's dining experience and anticipating their needs

Psychology of Guest Interaction

Learn to anticipate guest needs, build trust, and enhance the dining experience.

Suggested upselling and dining guest check average increase

Boost Sales and Professionalism

Elevate staff professionalism, capture missed sales opportunities, and increase guest check averages.

4 Course Chapters Are The Curriculum For Your Staff

Each course chapter is about 1 hour and offers a different objective, teaching tools and techniques within each.  The program is structured to progressively build, including exams, to course certification.  We start by laying a historical foundation of service industry understanding, with which to build a truly great service model and practical approach upon.   The orientation portion of this curriculum is some of the magic of its effectiveness, and a key part that is almost always missed in general restaurant training.  It is crucial in elevating the entire staff from a place of knowledge, and understanding. The 5th course chapter is meant for the ownership and management of the establishment, and it is complimentary.  It provides powerful planning tools and tried and true techniques for developing a successful 'family' among you and your professional staff.  Cultivating a high-morale culture produces constant and consistent results that garner high guest satisfaction, low turn-over and increased sales across the board.  We hope that you'll find this free introduction insightful.  When you're ready, you'll find your link to get started on our home page.

Course Curriculum

4 Chapters · 16 Lessons

  1. 1

    Introduction to the Service Industry

    1. (Included in full purchase)

      History Of Service

    2. (Included in full purchase)

      History Of Service Exam

    3. (Included in full purchase)

      Purpose Of Service

    4. (Included in full purchase)

      Purpose Of Service Exam

  2. 2

    Understanding Guest Dynamics

    1. (Included in full purchase)

      The Psychology Of Guests

    2. (Included in full purchase)

      The Psychology Of Guests Exam

    3. (Included in full purchase)

      Building Trust With Guests

    4. (Included in full purchase)

      Building Trust With Guests Exam

  3. 3

    Enhancing the Dining Experience

    1. (Included in full purchase)

      Service With Attention To Detail

    2. (Included in full purchase)

      Service With Attention To Detail Exam

    3. (Included in full purchase)

      Dealing With Disgruntled Guests & The Rebound

    4. (Included in full purchase)

      Dealing With Disgruntled Guest & The Rebound Exam

  4. 4

    Increasing Sales through Service

    1. (Included in full purchase)

      Identifying Incidental Sales Opportunities

    2. (Included in full purchase)

      Identifying Incidental Sales Opportunities Exam

    3. (Included in full purchase)

      Techniques For Effective Upselling

    4. (Included in full purchase)

      Techniques For Effective Upselling Exam

About the Course est. 2008

Are you ready to take your front of house service staff's skills to the next level?  In this course, restaurant staff such as waiters, bartenders, bussers, food runners, hosts, and management will discover valuable tools and techniques.  These skills will be honed and utilized to provide outstanding service.  From understanding the service industry's history to mastering guest psychology, you'll learn how to enhance your current guest dining experience, which will lead to maximizing sales by capturing what is currently being lost.  We identify traits of an amateur, from breakage to poor verbiage and everything in between.  We then address each of the flawed traits and rectify them.   Then we dive into attention to detail, utilizing menu knowledge and powerful techniques, proper table maintenance, and anticipation of guests' wants and needs.  The end result yields a food & beverage powerbroker. Join us today to elevate your skills and boost your establishment's brand!

Meet The Author

Hi, I'm Robert Barger, and I've spent over 30 years mastering the art of front of house service. I'm excited to author this curriculum and share my expertise, experience, and intensive training with you to help you elevate your team's skills.  Join my team in this course to transform your service approach and achieve professional excellence!

Operator & Student Testimonials

Discover How Our Course Is Making a Difference

”
Pro-Waitstaff was has been invaluable to our training program.  It is a no-brainer!
Steve O.

General Manager

”
The progress in our staff development has been powerful.
David B.

San Diego

Enroll in Pro-Waitstaff - Hospitality Optimization Service Training Systems Program

Ready To Enroll?

Click on the "Enroll Now" link above in the header bar.  We look forward to working with you and helping you achieve your goals!