Transforming Common "Order-Takers" Into Food & Beverage Powerbrokers.
Do you or your restaurant currently provide the best possible dining experience for your guests?
Restaurant Owners & Managers:
Unlock the secrets to professionalizing your waitstaff...
On-Demand Training Flexibility | Certification To Pre-Vet Current Staff & New Hires | Reduce Turn-Over | Increased Guest Perception Of Value | Start Capturing Currently Missed Sales Immediately | Increase Guest Check Average Substantially
FAQ: Fun Facts & Food For Thought...
Listed below are a few questions that are unfortunately, quite common in the service industry's workforce. They are not only amateur, but VERY consequential.
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Did you save any room for dessert?
This is a bonafide sales killer, almost every time. Dessert should absolutely be part of the dining experience you are proud to offer, and there is an entire system and correct approach to it, every time.
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Hello, how are you?
First Impression: from a communication standpoint, you've already lost their attention. Guests with a powerful presence and daily decision making duties find utter small talk to be tedious, boring and a waste of their valuable time. After this incredibly weak introduction, you will need to fight much harder to earn their respect and gain their trust, whether or not you directly realize it.
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Are you still working on that?
Simply put, this is colloquial slang. Does that sound like the proper verbiage of a professional? There is a much better way.
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Do any, or all of these questions resonate with you?
If the answer is yes, fix it. Take your service to the next level. That's what we do. We take the time to build a very solid foundation, with which you may then build your great service upon.
Can you afford not to?
Our training curriculum pays for itself quickly. Over and over. Again and again. What if you could increase your profits utilizing only the guests that are already walking though your door? Would you?
We coin the term "incidental sales" to be all the high profit sales that are currently being missed due to poor training and lack of knowledge.
This coursework utilizes expertise, through over 30 years of experience, intensive training, and continued education. Pro-Waitstaff dives into fundamentals such as history of service, guest psychology and attention to detail. The program effectively transforms an entire FOH staff into professionals with the potential to capture incidental sales and elevate the dining experience you currently offer to the next level.