We uncover (and explore solutions for) real hospitality issues and waitstaff shortcomings that plague so many potentially great restaurants.
Implementing solutions that correct common service issues dramatically improves the entire guest experience, and overall perception-of-value surrounding the establishment as a whole.
Elevating the service level with professionalism (and a sense of ownership in the common goal) also creates a more cohesive workspace, allowing for heightened morale and decreased turnover.
Increase the guest check average through dining experience improvement and enhancement.
Increasing sales (especially high-profit items) per labor hour has become increasingly essential in this current market.
De-escalation tactics, pro-active issue mitigation, handling guest complaints and dealing with delayed kitchen timing are explored in detail, along with thorough rebounding and guest retention.
Anticipatory service techniques are essential to truly great service. We take a deep dive into guest psychology surrounding the dining experience, and learn how to read a table and each guest individually.
We use cues, body language, and utilize our knowledge to anticipate guests' needs and exceed their expectations.
"Up-selling" is a byproduct of this skill, as well as capturing currently missed additional sales.
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