Entire Staff Enrollment
Your establishment's overall service level is only as great as your weakest link.
Let's fix that.
Volume enrollment discount will apply.
* "INCIDENTAL SALES" *
What Are They?
We coin the term "Incidental Sales" to be:
"all those potential sales (dining experience improvements) that are
currently being missed due to amateur service, missing tools, lack of skill & poorly (or absently) executed technique"
Our Service Pays For Itself Quickly. And It Pays You Continually.
Here's How & Why:
These missed incidental sales almost always carry high (to very high) profit potential.
Think: An additional serving of wine-by-the-glass | An additional cocktail | Dessert | An appetizer | An interim mid-course | An after dinner drink | Coffee & Espresso | So many others...
By diving into concepts such as guest psychology (in order to read and anticipate), attention to detail (proper verbiage, style, grace, etiquette, table maintenance, mise en place, etc..), rebounding (effective correction and guest retention), tools, techniques & tricks of the trade, we are able to establish trust within a wonderful dining experience for your guests.
There is a lot to learn when elevating the level of service your guests might currently be receiving.
Capturing these incidental sales focuses on the guests that are already currently dining within your establishment. This is prior to any 'referral' or increase in guest traffic and cover count.
Retention and referral are directly related results of elevated service. Things often begin to scale multi-fold, and quickly, at this level.
Get Your Entire Staff On Board...
Capture all your Incidental Sales* that are currently being missed, and revolutionize your business & brand.
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Pro-Waitstaff H.O.S.T. Systems features discounted pricing for entire staff enrollment (based on total number of FOH employees)
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Each FOH employee will be granted access to the course curriculum, individually, so that they are able to take the course on-demand, each on their own time
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When taken establishment-wide, this program lays the foundation to build consistently great service upon, yielding a substantially higher Guest-Check-Average across the board
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Prior to invoicing and payment, a System Value Analysis will be generated for you. The SVA will show results you might expect from the program, based on the sign-up information you provide, so that you may make an informed decision
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Pre-vetting your current staff, as well as on-boarding future new-hires with this program will increase professionalism & consistency (not-to-mention sales), while keeping turn-over and hiring costs low
Sustain Your Future - Cultivate Your Culture
As professionalism, profit, and gratuity go up; so will morale. And as issues and challenges decrease; so will turn-over and hiring-costs. That's a great problem to have, and you just might find yourself in the spirit of giving back at that point.
This course chapter is meant for the ownership and management of the establishment, and it is complimentary. Cultivating a high-morale culture produces constant and consistent results that garner high guest satisfaction, low turn-over and increased sales across the board. Please enjoy some food for thought...
