The service industry has an exceptional history

Comprehensive Industry Insights

Gain a deep understanding of the history and development of the service industry and its goals to deliver exceptional service.

Psychology of a guest's dining experience and anticipating their needs

Psychology of Guest Interaction

Learn to anticipate guest needs, build trust, and enhance the dining experience.

Suggested upselling and dining guest check average increase

Boost Sales and Professionalism

Elevate staff professionalism, capture missed sales opportunities, and increase guest check averages.

4 Course Chapters Are The Curriculum For Waitstaff Professionalization

Each course chapter is about 1 hour and offers a different objective, teaching tools and techniques within each.  The program is structured to progressively build, including exams, to course certification.  We start by laying a historical foundation of service industry understanding, with which to build a truly great service model and practical approach upon.   The orientation portion of this curriculum is some of the magic of its effectiveness, and a key part that is almost always missed in general restaurant training.  It is crucial in elevating the entire staff from a place of knowledge, and understanding.   This is effectively the foundation of great service.

Course Curriculum

4 Chapters · 16 Lessons

  1. 1
    1. (Included in full purchase)

      History Of Service

    2. (Included in full purchase)

      History Of Service Exam

    3. (Included in full purchase)

      Purpose Of Service

    4. (Included in full purchase)

      Purpose Of Service Exam

  2. 2
    1. (Included in full purchase)

      The Psychology Of Guests

    2. (Included in full purchase)

      The Psychology Of Guests Exam

    3. (Included in full purchase)

      Building Trust With Guests

    4. (Included in full purchase)

      Building Trust With Guests Exam

  3. 3
    1. (Included in full purchase)

      Service With Attention To Detail

    2. (Included in full purchase)

      Service With Attention To Detail Exam

    3. (Included in full purchase)

      Dealing With Disgruntled Guests & The Rebound

    4. (Included in full purchase)

      Dealing With Disgruntled Guest & The Rebound Exam

  4. 4
    1. (Included in full purchase)

      Identifying Incidental Sales Opportunities

    2. (Included in full purchase)

      Identifying Incidental Sales Opportunities Exam

    3. (Included in full purchase)

      Techniques For Effective Upselling

    4. (Included in full purchase)

      Techniques For Effective Upselling Exam & Course Completion Certification

About the Course (est. 2008) Are you ready to take yourself, or your entire front-of-house service staff's skills to the next level?

In this course, restaurant staff such as waiters, bartenders, bussers, food runners, hosts, and management will discover valuable tools and techniques.  These skills will be honed and utilized to provide outstanding service.  From understanding the service industry's history to mastering guest psychology, you'll learn how to enhance your current guest dining experience, which will lead to maximizing sales by capturing potential sales, which are currently being missed.  We identify traits of an amateur, from breakage to poor verbiage and everything in between.  We then address each of the flawed traits and rectify them.   Then we dive into attention to detail.  Utilizing knowledge of menus and powerful techniques, including proper table maintenance, we learn to anticipate every guest's wants and needs.   Finally, we will cover dealing with disgruntled guests and the rebound, for effective guest satisfaction and retention.  The end result yields a food & beverage powerbroker.  

Operator & Student Testimonials

Discover How Our Course Is Making a Difference

”
I can't believe how much I had to learn.  And what a difference this program has made for me with my guest interaction and confidence.  I truly feel like I've become the professional version of what I used to do.
Jay P.

Server turned Food & Beverage Powerbroker

”
Pro-Waitstaff was has been invaluable to our training program.  Service level is up.  Check average is up.  It is a no-brainer!
Steve O.

General Manager

”
It's like I was always on the same path with the right goal in mind, but learning these professional tools improved my perception.  The program has taught me to truly understand the guest's needs.  I anticipate them before they ever need to ask.  I say things better now.  I do things with more care and detail.  And I feel like I notice everything now!
Nicola P.

College student working nights

”
As a bartender, I wasn't sure how pertinent this information was going to be for me.  Wow.  When you say and do things correctly and knowledgeably, the respect level goes way up.  My regular base keeps growing and guests love to eat at my bar now.
Brent D.

Bartender

”
The progress in our staff development has been powerful. Being taught even more than may be necessary at our service level, the details really stand out now.  The bar has been raised.
David B.

Multi-store operator

Meet The Author

Hi, I'm Robert Barger, and I've spent over 30 years mastering the art of front of house service. I'm excited to author this curriculum and share my expertise, experience, and intensive training with you to help you elevate your team's skills.  Join my team in this course to transform your service approach and achieve professional excellence!

Enroll in Pro-Waitstaff - Hospitality Optimization Service Training Systems Program

Ready To Enroll Your Entire Staff?

Click on the "Enroll Entire Staff" link above in the header bar to get your entire FOH staff on board with a discount.  We look forward to working with you and helping you achieve your goals!

Elevate Your Service Level As A Waitstaff Individual. 

Increase Your Guest Check Average & Make More Money Every Shift

$119.95

Enroll Now