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Attention to detail is explored in depth within this online training course, including: proper verbiage, using menu knowledge as a power tool, valuable service techniques, and tricks of the trade.
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Reading guests individually, as well as collectively as an ensemble is taught in this curriculum in order to develop your staff's ability to anticipate their guests' needs.
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This coursework also covers dealing with disgruntled guests and issues effectively, as well as rebounding from them swiftly and positively, in order to ensure guest satisfaction and retention.